Director’s Speak – Caring Professionally

Hello readers and our loyal Lawrence & Mayo patrons! As one of the Directors of Lawrence & Mayo, I have had the good fortune of being part of the L&M family for several years now. But I would like to share some informal thoughts about my beloved company. Because in all these years of being a corporate professional, never before have I felt this sense of pride, ownership and belonging in any other company that I’ve served at.

At Lawrence & Mayo, we strive to excel and uphold the highest standards of excellence that our founding fathers set as benchmarks for the world of optical retail and manufacturing. In my years at Lawrence & Mayo, I have found that the very spirit of our founding fathers, their innovative streak, their quality obsession and their professionalism are all elements that are part of each & every L&M employee, or as we like to call ourselves, every member of the L&M family.

As a result, our infrastructure today is robust and well networked. We have a work force well in excess of 450 personnel, spread over all our near 30 outlets, throughout the country. L&M’s Corporate Philosophy of Quality, Value and Service guides every single member like a beacon. It is a way of life for every employee at Lawrence & Mayo. It is L&M’s commitment to follow this philosophy that has led our customers to expect nothing but perfection.

Many companies have elaborate and morally poignant charters. But I know that few live by the codes they themselves establish. At Lawrence & Mayo things are quite different. Each Lawrence & Mayo venture is undertaken with dedication and unwavering determination, be it optical or instrumentation. L&M aims at retaining and enhancing its position in the Indian market through significant quality and service leadership by continuously investing in technology and people. The vision to excel underlines each and every facet of our operations.

Quality, Service, Value – are the three cornerstones of the L&M philosophy. These form the ideological and the philosophical bedrock upon which we build our mission, vision, and businesses. Because at Lawrence & Mayo, we are acutely aware that we are serving society and we have to be the best that we can and the most responsible that we can be.

For me, it has been an honor to be associated with Lawrence & Mayo and I can say, on behalf of the entire company and all our people, that it is our singular privilege to serve you in the best way possible. So do drop in to one of our branches and experience the love and care that we put into our products and services. It’ll be the one lasting relationship of your life!

Sincerely,

Mr. Vivek Mendonsa

23 Responses to “Director’s Speak – Caring Professionally”

  1. Valerian Viegas October 7, 2011 at 5:19 pm #

    TRULY WELL SAID AS YOU HAVE ALWAYS BEEN STRAIGHT FROM THE HEART
    WORDS OF WISDOM

  2. Ajay Shah October 10, 2011 at 11:54 am #

    Its really pride to work with such a dynamic, professional & passionate person. Hats off sir.

    • Lawrence & Mayo November 23, 2011 at 5:34 pm #

      We are glad to have you as a part of Lawrence & Mayo, Ajay

  3. Md.Iqbal October 29, 2011 at 12:17 pm #

    Realy it is True Lawrence and Mayo Make customer with quality ,providing value for money with thrust on service and faith.

    • Lawrence & Mayo November 23, 2011 at 5:34 pm #

      Thank you for the appreciation Iqbal! Our motto is to keep all our customers satisfied throughout.

  4. Saroj Kumar Behera November 11, 2011 at 10:40 am #

    Its really pride to work under Mr.Vivek Mendonsa. i really love his time management skills and quick decisions as far as i know he believe in nurturing the People, Process based system and adopting new iTechnology!

    • Lawrence & Mayo November 23, 2011 at 5:33 pm #

      Dear Saroj, thank you for your kind words. You too are a valuable asset to us.

  5. Manoj Panicker March 5, 2012 at 4:25 pm #

    Mr. Vivek Mendonsa has always been a visionary. He always believed in things and people and always thought very futuristic ally…Working with him has been a dull moment. Always active and charged up! He is a good friend, colleague and a better human being to be with. I wish him all the success in his life!

    • Lawrence & Mayo March 6, 2012 at 10:14 am #

      We are glad to hear those words of praise, Manoj. Thank you for your kind wishes.

  6. rajendra pawar March 5, 2012 at 8:30 pm #

    The Quality of products are good and the staff is good up till now. Good Luck for your future.

    • Lawrence & Mayo March 6, 2012 at 10:34 am #

      Happy to read your kind words and warm wishes, Rajendra. A very heartful thank you.

  7. Nitin Ule April 10, 2012 at 7:44 pm #

    I know Vivek since real long now.. its never been a dull moment when you are with him.. He is really nice person, always cheerful, down to earth and full of new ideas. one need be really lucky to get a boss like Vivek.. theres so much to learn from him.
    Way to go Vivek.. All the Very Best to you and Lawrence & Mayo.

    • Lawrence & Mayo April 12, 2012 at 10:24 am #

      Thank you for your kind words and warm wishes, Nitin. We are glad to have you as a part of Lawrence and Mayo as well. πŸ™‚

      • Dhara Gandhi April 20, 2012 at 11:30 pm #

        A few months internship with L&M has made me understand that the company worships Quality and so do you Sir. You have got a really futuristic view and I as a person really believe in whatever you do.
        A great speech written by a great person in L&M.

        Regards,
        Dhara Gandhi

      • Lawrence & Mayo April 24, 2012 at 10:39 am #

        Dear Dhara, really glad to hear those words of praise from you and happy to know that you liked to learn from us in the days of internship you spent with us.

  8. Ravi Verma May 1, 2012 at 2:40 pm #

    Dear sir i want to do work with u and with lawrence and mayo. can u make my future bright ?

  9. surendra prasad January 16, 2013 at 4:49 pm #

    we feel great to be with LM Family this is place where we feel love care and afaction. I like mendonca family.

    • Harish Kumar January 19, 2013 at 7:05 pm #

      I was glad to be the part of Lawrence and mayo, i had learned the things from their and implementing in my life…. Awesome to find the company in my life… But being unfortunate as I am not with it for longer time.

      Regards
      Harish Kumar

      • Lawrence & Mayo April 15, 2013 at 1:38 pm #

        Dear Harish,
        Thank you for your warm words. It was wonderful being associated with you, even though for a short while. πŸ™‚

  10. Rashmin March 24, 2015 at 10:57 pm #

    I had purchased a frame in January 2013 from your Santacruz branch and had written to you that one glass used to slip from the frame regularly despite getting it repaired in Kenya. When I visited Mumbai in December 2014 I gave it to your shop who sent it to their workshop and refitted the glass. I was told that even a new screw was fitted and the specs were properly repaired. However the same problem has recurred now.

    I use the glasses only occasionally for distance viewing only. After spending so much money I have not been able to make use of the glasses. Now I am greatly inconvenienced as I cannot use them.

    It seems that the frame itself is faulty and must be replaced by your company. It would have been better if I had bought a cheaper frame and would have saved on incidental expenses as well.
    Rashmin

    • Lawrence & Mayo January 12, 2016 at 9:51 am #

      Dear Rashmin, Unfortunately we had some issues with managing the account and we have revived it. I went through your comments and would like to help. Have we been able to help and resolve the issue? Let me know.. you can reach me at mohan@lawrenceandmayo.co.in

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